Commitment to resolving disputes with goodwill, transparency, and full consumer rights protection.
We prioritize customer satisfaction and integrity. Any misunderstanding or dispute will be settled primarily via negotiation, direct dialogue, and mediation to reach a fair resolution.
Customers can submit complaints via Live Chat, Hotline 0355656730, or email to [email protected].
Within 24 to 48 working hours, our team will review server logs, cross-examine financial records, and contact the complainant for necessary clarifications.
We will offer a fair settlement: balance compensation, monetary bank refund, technical resolution, or invoice adjustment.
Once agreed terms are fulfilled, an electronic settlement confirmation is issued and the ticket is closed.
If a dispute cannot be resolved through negotiation within 30 days, either party may submit the case to the competent People's Court in Ho Chi Minh City, Vietnam. The court's judgment will be final and binding on both parties.
